neat. is fully insured. We carry the recommended insurance in our industry to provide peace of mind.
All our team members are insured, and covered by Worker’s Compensation.
Our cleaners are very careful, and although it is rare for anything to be broken, accidents do happen. If anything is broken, we will let you know immediately, and arrange to have the item repaired or replaced. Employees are all covered through our insurance and WCB.
neat’s team members are required to shadow and assist a Lead Supervisor for 3 months. During the training period, the team is taken through our thorough cleaning procedures and policies. Continuous training is provided throughout employment. Furthermore, all applicants are required to submit a criminal background check.
neat. currently serves Edmonton, St. Albert, Sherwood Park and Stony Plain. If you live outside of these areas please reach out, we can review your needs and review how to best service your request.
That is a personal preference. If you choose to book recurring, your options are weekly, bi-weekly, tri-weekly or once a month. You can also book on an occasional basis. (Advance notice is appreciated as we book up quickly and want to ensure we can accommodate your preferred date and time)
Monday – Friday, 8:ooam – 5:oopm
You are not required to be home for a scheduled appointment. Depending upon your comfort, you can choose to be home during an appointment, choose to come and go or to not be home at all. We are comfortable with either scenerio.
A reminder is sent to you the business day prior to your scheduled appointment.
It’s up to you how you’d like us to enter your home. The following are three available options:
- Garage Code or Door code
- Hidden Key
- neat. has a key to your property – key’s are accessed by Supervisors the morning of your clean and returned promptly upon completion.
While not required, if you are able to tidy before we come, we will be able to work more efficiently.
If you are particular about the products used in your home or if there is a product that needs to be used, we ask that they be supplied to our team. We do have preferred cleaning products we bring along to each clean, that we trust to complete the job to our detailed standards.
Yes, we do ask that a vacuum is provided for our team.
We can, however, we as that they be moved in advance. We do not move furniture or appliances where we believe we could run the risk of damaging floors and/or if we are unable to physically move the furniture due to its’ weight. Refer to our additional services for further items included.
We do not offer this service.
We use micro-fibre cloths. We do not use sponges as they retain bacteria.
We are, our team is happy to spend the day with your furry babies. We will also make note of any special instructions needed to make them feel comfortable while we are in your home.
Dependent on the sq. ft. of your home we will have anywhere from one to three teams members at your home.
Cheque (made out to neat life inc.), E-mail money transfer or Cash.
* neat. requires a credit card on file for all clients.
We do make mistakes, but we guarantee nothing less than a flawless resolution to our mistakes. Give us a call and we’ll return to your home and review your concerns and make sure going forward these details are noted.
Please give us a minimum 48 hours if you need to cancel your appointment. If less than 24 hours notice is given, or if the cleaners arrive and are unable to enter the premises, a $50 non refundable fee will be charged.
Yes. They are sold by hourly increments at a rate of $50/per hour with a 3 hour minimum.